RETURN AND REFUND POLICY

Return and Refund Policy

Thank you for shopping at  zobay.in. operated by Hontrade International Pvt . Ltd. 

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy is maintained by the Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to zobay.in , Hontrade International Pvt Ltd . 106/3 , Kaushalya Park , Hauz Khas , New Delhi-110016
  • Service refers to the Website.
  • Website refers to , Hontrade International Pvt Ltd accessible from zobay.in
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.

Your Order Cancellation Rights

You are entitled to cancel Your Order " within 48 hours " or  "before the goods dispatched",what ever comes earlier  without giving any reason for doing so.

The deadline for returning of cart you ordered is 48 hours  from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: info@ zobay.in
  • By phone number(for Mizoram only): 7627993912
  • We will reimburse you no later than 14 days from the day on which ,we receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not charge any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 2 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

For Mizoram : F Malsawma Building, 1st Floor, Chaltlang , DIET Peng, Aizawl -796012 .

For Rest of India  : 106 /3 Kaushalya Park , Hauz Khas , New Delhi-110016

 We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and traceable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

To complete your return, we require a receipt or proof of purchase. 
Please Note :Do not send your purchase back to the manufacturer. Unless directed so .

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: zobayindia@gmail.com
  •  By phone number: 7627993912